Privacy Policy, Disclaimer, Terms & Conditions
1. What data does Atelier Carousel process?
Atelier Carousel offers you various services that you can use in different ways. Depending on whether you contact us online, by telephone, in person or in any other way and depending on the services you use, various data from different sources are communicated. Much of the data we process is data that you provide to us when you use our services or when you contact us, for example when you register and provide your name, email address or address.
2. For What Purposes Does Atelier Carousel Use My Data?
Atelier Carousel processes your data in compliance with all applicable data protection laws. In doing so, we strictly adhere to the principles of data protection law regarding the processing of personal data. This means that we generally process your data only for the purposes outlined in this privacy policy or at the time your data is collected.
The primary purposes for processing your data include:
Processing purchases
Providing, personalizing, developing, and securing our services
We may use your data for other purposes, such as:
Product development
Scientific research (including machine learning, artificial intelligence, and deep learning)
Market research
Optimization of business processes
Tailoring our services to customer needs
Personalized advertising
In this section, we explain the legal basis on which we process your data. Depending on the legal basis, you may have additional special data protection rights beyond your general rights, such as the right to access your data.
For example, in certain cases, you may have the right to object to the processing of your data. More details on this can be found in the section "What Are My Data Protection Rights?"
3. Personalized Services
No matter where, when, or on which device you shop, we aim to offer you a tailored shopping experience that matches your personal interests. Examples of Personalized Services:
Cross-Device Shopping Experience: If you create a wishlist you may can access and manage it later on the website.
Search-Based Recommendations: When you search for products on a website, we may save your search history. In future searches—on both the website and the app—we prioritize results that are most relevant to you.
Size Suggestions Based on Purchase History: If you add a product to your cart, we may recommend a size based on your past orders and returns.
Newsletter-Based Recommendations: If you are subscribed to our newsletter, we personalize content to match your current orders.
Product Suggestions Based on Past Purchases: We consider your previous orders to recommend new products that align with your shopping preferences.
4. Information on Websites and Apps
We use your data to provide and operate Atelier Carousel websites and apps.
When you use these services, device and access data is automatically generated.
The type of data processed and the purpose of processing depend on how you interact with our services.
How We Use Data from Websites & Apps:
To Provide Website and App Functionality
Ensuring the proper operation of Atelier Carousel platforms.
Processing device and access data to display content correctly.
To Analyze How Users Engage with Our Online Services
Tracking how Atelier Carousel services are used.
Identifying areas for improvement.
To Enhance Shopping Personalization
Using data insights to improve shopping experiences.
Providing personalized recommendations and content.
To Display Personalized Advertisements
Tailoring ads based on browsing and shopping behavior.
These processes help us continuously improve Atelier Carousel services and ensure that our content is relevant and engaging for users.
5. Information on Social Media Profiile Pages
Atelier Carousel might operate profile pages on social media platforms such as Facebook and Instagram.
We regularly publish and share content, including offers and product recommendations.
Social media platforms track your interactions (e.g., likes, comments, shares) using cookies and similar technologies.
Fan page administrators (like Atelier Carousel) receive statistical insights about the general demographics and interests of page visitors (e.g., age, gender, region).
When you use social media platforms, the platform operators determine:
What data is collected
How data is processed
The purpose and extent of data use
6. Newsletter
We offer one or possibly several newsletters, possibly containing:
Inspiring content such as updates on brands, trends, offers, sales, and categories
Reminders, e.g., when an item is discounted, if items in your cart were left behind, or if you requested a reminder
Surveys, for example, to gather feedback on purchased items
Personalized recommendations for items you may like based on past orders and browsing behavior
Updates from influencers or trends you may follow
If you subscribe to newsletters, you will receive some of these newsletter services as described above (depending on your subscription level). Some newsletters are specific to certain services and are an integral part of those services.
7. Personalized Product Recommendations via Email & Push Notifications
Atelier Carousel provides personalized product suggestions based on your interests and past activity.
What You May Receive:
Product recommendations
Surveys
Requests for product reviews
Important:
These messages may be sent even if you haven’t subscribed to a newsletter.
Legal basis: Atelier Carousel primarily uses your past orders to personalize recommendations.
For more details, refer to “Personalized Services.”
To unsubscribe from product recommendations via email click the unsubscribe link in any recommendation email. Or send a request to ateliercarousel@gmail.com
8. Gift Vouchers
When you purchase an Atelier Carousel gift voucher, we collect and process the necessary data to:
Verify and process your order
Send and validate the voucher
Track voucher usage
Prevent fraud
The following details are stored:
Date of issuance
Voucher value
Voucher code
Personalization details (if provided)
Recipient’s name (for personalized vouchers)
Time of voucher redemption
Name of the redeemer & customer account ID used for redemption
Why This Data Is Collected?
To track and manage voucher transactions.
To ensure security and prevent fraud.
9. How Does Atelier Carousel Use My Data for Advertising?
Atelier Carousel and our advertising partners use your data to provide personalized ads on Atelier Carousel services (website, app, newsletters, etc.) and Third-party websites and apps
Common internet advertising technologies are used to display targeted ads.
This ensures that the ads and offers you see are relevant to your interests.
Personalization helps enhance your shopping experience by making it more engaging and relevant.
10. Who Receives My Data?
Atelier Carousel only transmits your data if permitted by European data protection laws. We work in close collaboration with certain service providers, such as those in after-sales services (e.g., call center support), technical service providers (e.g., data center management), or logistics companies (e.g., postal operators like DHL). These service providers can, in principle, process your data on our behalf only under specific conditions. If they act as our subcontractors, they have access to your data only to the extent and for the period necessary to provide the relevant service.
If you make purchases from a Atelier Carousel partner, we transmit certain purchase data to the Atelier Carousel partner (e.g., your name and delivery address) so that the Atelier Carousel partner can deliver the purchased goods.
11. What Are My Data Protection Rights?
Under the law and in accordance with its conditions, you have the following data protection rights: the right of access (Article 15 GDPR), the right to deletion (Article 17 GDPR), the right to rectification (Article 16 GDPR), the right to restriction of data processing (Article 18 GDPR), the right to data portability (Article 20 GDPR), the right to lodge a complaint with a data protection supervisory authority (Article 77 GDPR), the right to withdraw consent (Article 7(3) GDPR), and the right to object to certain types of data processing (Article 21 GDPR).
If you wish to exercise your data protection rights, you can contact Atelier Carousel at any time at ateliercarousel@gmail.com. Regarding the right of access and the right to deletion under Articles 15 and 17 of the GDPR, you can also request your data file/information or request account deletion.
To ensure that your data is not shared with third parties when making inquiries, please attach sufficient proof of identity to your request via email or postal mail.Tip: Generally, sending your request using the email address registered in your customer account is sufficient.
If you cannot modify data yourself in your customer account please contact us at ateliercarousel@gmail.com
The jurisdiction of data protection authorities depends on the location of the responsible organization’s headquarters. However, you may contact any data protection authority in any EU member state, particularly the one in your place of residence, and they will forward your complaint to the competent authority.
If you have given consent for data processing, you may withdraw it at any time. The withdrawal does not affect the legitimacy of data processing conducted before your withdrawal.
You can object to data processing for advertising purposes at any time without providing a reason, including direct advertising (even in the form of data analysis).
If data processing is based on a balancing of interests under Article 6(1)(f) of the GDPR (e.g., the transmission of creditworthiness data to an external credit agency), you may object to the processing of your data. If you object, please provide your reasons. If your objection is justified, we will review the situation before suspending or adjusting data processing, or we will provide our compelling and legitimate reasons for continuing to process your data.
12. When is My Data Deleted?
Your personal data remain stored as long as necessary for the purposes outlined in this privacy policy, particularly for fulfilling our contractual and legal obligations. Additionally, we may retain your personal data for other purposes if and as long as the law permits us to store them for specific reasons, including for the defense of legal claims.
If you close your customer account, we will delete all data stored about you. If complete deletion of your data is not possible or not required for legal reasons, the relevant data will be blocked from further processing.
When data is blocked, access rights are restricted, and technical and organizational measures ensure that only a limited number of employees can access the data. These employees can only use the blocked data for legally defined purposes (e.g., submitting them to tax authorities during an audit). Examples of data blocking:
Your order and payment data, as well as other related data, are generally subject to legal retention obligations, such as those defined by the German Commercial Code (Handelsgesetzbuch, HGB) and the German Tax Code (Abgabenordnung, AO). The law requires us to retain these records for ten years for tax and auditing purposes. The relevant data can only be permanently deleted after this period has expired.
Even if no legal retention obligation applies, we may legally postpone deletion and instead block the data, particularly if needed to fulfill ongoing contracts, resolve disputes, or defend legal claims (e.g., in case of complaints). The statutory limitation periods determine the duration of this blocking. Once these periods expire, the data will be permanently deleted.
Your user account will be deleted if you request its deletion or in case of prolonged inactivity (after five years without purchases and if no activity is detected for 13 months).
Legal exemptions to data deletion may apply if the data have been anonymized or pseudonymized and their deletion would make processing for scientific or statistical research impossible or significantly impair it.
13. How is My Data Protected by Atelier Carousel?
We transmit your personal data in encrypted form where possible. This applies to your order and customer login. For this purpose, we use the SSL (Secure Socket Layer) encryption system.
Additionally, we secure our websites and other systems using technical and organizational measures to protect your data from loss, destruction, unauthorized access, modification, or disclosure by unauthorized persons.
14. Changes to This Privacy Policy
As we continue to develop our websites and apps and implement new technologies to improve our services for you, it may be necessary to make changes to this privacy policy.
Therefore, we recommend that you review this privacy policy from time to time. Changes in certain parts do not affect the validity of all other parts.
15. Contacts
You can contact us any time for general questions about data protection and to exercise your rights at: ateliercarousel@gmail.com
To contact us in regards to Data Protection please send a letter to the following address, mentioning “In regards to Data Protection ” on the envelope:
Atelier Carousel, 9 Rue de la Pléiade, Billère 14640, France, ateliercarousel@gmail.com
16. Information specific to each service
Our data processing may vary depending on the service. Here, you can find information about the differences specific to each service.
If you are a member or subscriber, you can contact us to receive personalised help and information, if you complete a short questionnaire where you share information about yourself so that we can help you more effectively. We store your responses to improve the quality of our service and better meet your needs in this contractual relationship. If you have questions, you can reach out to us at ateliercarousel@gmail.com
The questionnaire and the email function are used on the basis of Art. 6 (para 1) (sentence 1 lit. b) of the GDPR in order to provide this service as part of your membership and subscription services. We store the data collected through the questionnaire and email function. The following data may be stored for as long as necessary for the stated purpose:
First name and last name
Age
Gender
Personal preferences in regards to Atelier Carousel products
City of residence
Messages
Relevant/interesting products for you, based on your questionnaire responses and order history
You can find more details about the storage period criteria in section 12. When will my data be deleted?